TERADATA END OF SUPPORT DATES

TERADATA END OF SUPPORT DATES

We offer Full System Break-fix 24x7x36 on 4HR or Next Day SLA for your Teradata systems after your Teradata Support ends!

 

EXTEND YOUR Teradata appliances support WITH NATRINSIC!

EOS ALERT!   INTELLIBASE 1.0 TERADATA SUPPORT ENDS IN

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TeradataInfoDiscontinuationSupport

DID YOU KNOW?

Teradata's systems support policies only commit to providing guaranteed support for their engineered system products for six (6) years from when they were last sold (sales discontinuation date).

EXTEND THE LIFE OF YOUR TERADATA APPLIANCES WITH NATRINSIC

  • Extended Support Solutions: Natrinsic delivers tailored support for Teradata Engineered Systems, ensuring your appliances run smoothly beyond Teradata's End of Support Dates.
  • Reliable SLAs: Backed by solid service level agreements, we guarantee dependable hardware fixes and swift remote support.
  • High Performance & Reliability: Our expertise in managing the complex interplay of hardware, operating systems, and software keeps your systems at peak performance.
  • Skilled Engineering Team: A dedicated team of experienced engineers stands ready to provide necessary maintenance and repairs.
  • Break-Fix Services: Proficient in addressing issues across all hardware components—storage, servers, and networking hardware.
  • Comprehensive OS & Software Support:  30% of Teradata tickets are related to complex system software/configuration issues, beyond hardware faults. Natrinsic offers comprehensive support covering both hardware and system software with every contract.
  • Optimal Performance Maintenance: Our comprehensive support structure is designed to ensure your Teradata Engineered Systems maintain optimal performance, well into the future.

UNDERSTANDING TERADATA'S END OF SUPPORT POLICY

Natrinsic's experts can help you to determine when support ends for your Teradata system. Teradata publishes all of the information required to confirm the end of support date for your system.

It boils down to this:

  • For Teradata hardware platforms, Teradata will provide remedial maintenance services for six (6) years from its Platform Sales Discontinuation Date.

    • Support Discontinuation is the end of support date for a particular Teradata hardware platform. Teradata will provide support for the Teradata hardware platforms for six (6) years after the Platform Sales Discontinuation Date."

    • Once a hardware platform reaches end of support, "Teradata customers may request extended support for a Teradata platform that has reached its end of support life. The extended support for a platform requires approval from the local Area Director and will be delivered on a "best-effort" basis as spare parts for older platforms may no longer be available."

  • Teradata WILL still sell you a support service for your system after it reachesend of support, however, Teradata will NOT guarantee hardware, or when a field engineer will arrive to fix your system.
  • Natrinsic offers guaranteed hardware and multiple response SLA's for ALL Teradata appliances.

How to check your appliance last ship date:

  • You can look up your model or class number for your system in the tables below. 
  • You can also view this public-facing Teradata document called "Public lifecycle Information & Roadmaps" and see the table on slide 7.
/ Teradata Appliances End of Life Dates

TERADATA END OF SUPPORT DATES

Extend the life of your Teradata Appliances with Natrinsic extended support!

TERADATA END-OF-LIFE: DATA WAREHOUSE APPLIANCE

Teradata Appliance Model Class Sales Discontinuation End of Support (EOS) Date Natrinsic Can Help
IntelliBase 2.0
9194
12/31/19
12/31/25
Learn More
IntelliBase 1.0
9194
10/31/18
10/31/24
Learn More
Teradata Data Warehouse 2850
9193
03/30/18
03/30/24
Learn More
Teradata Data Warehouse 1800
9193
03/30/21
03/30/24
Learn More
Teradata Data Warehouse 2800
9192
07/31/17
07/31/23
Learn More
Teradata Data Warehouse 2750
9218
04/06/15
04/06/21
Learn More
Teradata Data Warehouse 2700
9170
08/01/14
08/01/20
Learn More
Teradata Data Warehouse SAS720
1611
12/31/15
12/31/21
Learn More
Teradata Data Warehouse 1700
9177
11/09/15
11/09/21
Learn More
Teradata Data Warehouse 2690
9164
01/03/14
01/03/20
Learn More
Teradata Data Warehouse  1650
9163
07/02/13
07/02/19
Learn More
Teradata Data Warehouse 2650
9163
12/01/12
12/01/18
Learn More
Teradata Data Warehouse 4600
9162
12/05/12
12/05/18
Learn More
Teradata Data Warehouse 2580
9157
01/31/12
01/31/17
Learn More

How can we help?

TERADATA END-OF-LIFE: ACTIVE ENTERPRISE DATA WAREHOUSE (MPP)

Teradata Appliance Model Class Sales Discontinuation End of Support (EOS) Date Natrinsic Can Help
IntelliFlex 2.1.1 / 2.5
9185
current
n/a
Learn More
IntelliFlex 2.1
9185
03/30/21
03/30/27
Learn More
IntelliFlex 1.0 / 1.1 / 2.0
9185
03/30/18
03/30/24
Learn More
Active Enterprise Data Warehouse 6800C
9921
03/30/18
03/30/24
Learn More
Active Enterprise Data Warehouse 6800H
9921
03/30/18
03/30/24
Learn More
Active Enterprise Data Warehouse 6700C
9175
09/11/15
09/11/21
Learn More
Active Enterprise Data Warehouse 6750X
9219
11/09/15
11/09/21
Learn More
Active Enterprise Data Warehouse 6750H
9219
11/09/15
11/09/21
Learn More
Active Enterprise Data Warehouse 6700H
9175
11/14/14
11/14/20
Learn More
Active Enterprise Data Warehouse 6690
9174
15/30/13
15/30/19
Learn More
Active Enterprise Data Warehouse 6650
9165
05/30/13
05/30/19
Learn More
Active Enterprise Data Warehouse 6680
9165
12/05/12
12/05/18
Learn More

How can we help?
/Our Teradata Managed Services

OUR TERADATA MANAGED SERVICE OFFERING

Our managed services offer the following features:

Phone Support

  • Experts on-call 24x7x365
  • “Follow the Sun” support model
  • Dedicated support agents

Whole-system support

  • Natrinsic is responsible for the break-fix for both the hardware and system software.
  • Troubleshooting via remote support
  • 4 hour or NBD response

Monitor

  • 24x7x365 agentless monitoring
  • Supports “call home”
  • Includes alerting
  • Included with every contract

Health Check Services

  • In-depth report delivered to you
  • Red-flags & suggested steps for remediation
  • Monthly or Quarterly

Remote DBA Service

  • Starting at 5 hrs/week
  • Dedicated resource
  • Handles operational tasks
  • Free up staff for other projects

Query Optimization

  • Ad-Hoc or routine maintenance
  • Available on a “per-request” basis
  • Assign SLAs to individual queries to ensure performance
/ Our Teradata Download Resources

TERADATA RESOURCE LIBRARY

Check out our Teradata Download library, download a sample health check report, our Managed Services Brochure and our Professional Services Brochure to help you migrate away to to Teradata Systems.

Health Check Service

TeradataHealthCheckReport-TNPerformed monthly or quarterly, the Natrinsic Engineered System health-check service is a proactive assessment of your appliance's health.  which sets us apart from the OEM.

Teradata Managed Service

Teradata-ManagedServices-TNSWe have packaged up all of our Teradata Managed Services information in a handy, two-page datasheet for you to take with you. 

Professional Services

Natrinsic-Migration-Handbook-TNLooking to migrate away from your Teradata System?  Natrinsic is there to help from planning to execution.

OUR TERADATA Managed SERVICE LEADER

Experience is everything when it comes to supporting Teradata Data Warehouse Systems.

Kham-2024

Kham Khayduangta

DIRECTOR, TERADATA SUPPORT
Kham-2024

Kham Khayduangta

DIRECTOR, TERADATA SUPPORT

Having spent the past 16 years managing large-scale environments at Teradata, Kham brings a wealth of knowledge to the support team at Natrinsic. As the leader of the Teradata support team, Kham provides training, and mentorship as well as monitoring ticket flow and escalation. Kham ensures that our customer-focused approach exceeds all expectations.

REQUEST FOR PROPOSAL: TERADATA ENGINEERED SYSTEMS MANAGED SERVICE

Looking to build a business case? 

So you have read our material, browsed a sample health-check report, and downloaded our service datasheet, and now all that’s missing is some pricing?

Fear not, we would be happy to provide you with a fast-quote! Please fill in the form below, and a member of the Natrinsic team will be in touch in no time.