TERADATA SUPPORT

TERADATA SUPPORT

Extend support for Teradata with Natrinsic. Our team of support engineers and DBAs has over 30 years of experience with the Teradata Platform. Come learn why Natrinsic is trusted by Fortune 500 companies with their enterprise support for Teradata.

EXTEND YOUR SUPPORT WITH NATRINSIC!

EOS ALERT!  TERADATA SUPPORT FOR INTELLIBASE 2.0 SERIES APPLIANCES ENDS IN

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Experience the expertise of Natrinsic's seasoned architects and support engineers,  trusted by Fortune 500 companies globally to provide unparalleled extended support services for the entire family of Teradata data warehousing appliances.

Why Fortune 500 Companies Trust
Natrinsic
for their
Teradata Support

Decades of Expertise

Each of our Level 3 Engineers has over a decade of experience in Teradata support.

Holistic System Support

Supporting complex system software/configuration issues alongside hardware support

Proven Track Record

The leading supporter of enterprise data warehouses globally, trusted in over a dozen countries.

Rapid & Reliable

An impressive 11-minute average response time with a 100% ticket closure rate.

Around-the-clock service

Benefit from our 27/7/365 "follow the sun" support across all managed services.

Flexible SLAS

Tailored contracts with options for four-hour or next-business day on-site support, including hardware and software support.

EXPERTISE AND TECHNOLOGY

We have the expertise and technology needed to support, manage, optimize and monitor your Teradata appliance estate.

All support packages include:
   → Teradata system software support
   → Teradata hardware replacement

Natrinsic's Managed Services team currently supports multiple generations of Teradata appliances in production environments for Fortune 500 companies. Our team of Teradata support engineers are widely recognized as some of the best in the business. Don't be surprised if you recognize their names from your past ticket history!

WHY DO FORTUNE 500 COMPANIES TRUST NATRINSIC TO SUPPORT THEIR TERADATA PLATFORM?

  • Expertise: All level 3 engineers boast over 10 years of experience in providing customer support for Teradata.
  • Whole-system Support: 30% of Teradata tickets are related to complex system software/configuration issues, beyond hardware faults. Natrinsic offers comprehensive support covering both hardware and system software with every contract.
  • History: Natrinsic is unparalleled in supporting more enterprise data warehouses globally, with trust from customers across more than a dozen countries for mission-critical appliance support.
  • Quality: Achieving a global average response time of 11 minutes and a 100% ticket closure rate, Natrinsic ensures reliable and efficient support whenever needed.
  • Always Available: Our "follow the sun" support model operates 24x7x365, ensuring constant assistance for all our managed services customers, anytime, anywhere.
  • Flexible Contract Terms: We offer a rapid 4-hour or next-business-day response SLA for on-site support, complete with hardware replacement. Our Natrinsic Engineered Systems experts are ready to support remotely, ensuring minimal downtime and optimal performance.

/ Our Teradata Managed Services

TERADATA SUPPORT FEATURES

Our managed services offer the following features:

Phone Support

  • Experts on-call 24x7x365
  • “Follow the Sun” support model
  • Dedicated support agents

Break Fix

  • Typically both the HW and associated tools are covered
  • Troubleshooting via remote support
  • 4 hour or NBD response

Monitor

  • 24x7x365 agentless monitoring
  • Supports “call home”
  • Includes alerting
  • Included with every contract

Health Check Services

  • In-depth report delivered to you
  • Red-flags & suggested steps for remediation
  • Monthly or Quarterly

Remote DBA Service

  • Starting at 5 hrs/week
  • Dedicated resource
  • Handles operational tasks
  • Free up staff for other projects

Query Optimization

  • Ad-Hoc or routine maintenance
  • Available on a “per-request” basis
  • Assign SLAs to individual queries to ensure performance
DidYouKnow

TERADATA'S systems support policies only commit to guaranteed support for their system products for six years from it's Platform Sales Discontinuation Date.

TERADATA END OF SUPPORT

Extend your teradata system life with Natrinsic AT THE END OF YOUR OEM SUPPORT

  • End of OEM Support: Many Teradata systems have reached their end of support as per the original equipment manufacturer (OEM), but Natrinsic provides a lifeline with flexible support agreements.
  • Continued Value: Despite OEM support ending, Teradata customers find significant value in continuing to use these data warehousing appliances due to:
    • Pending migration plans.
    • Restricted capital budgets for new technology acquisitions.
  • Natrinsic's Commitment: Offers guaranteed parts availability to keep your Teradata systems running smoothly.
  • Flexible SLAs: Natrinsic provides both 4-hour and Next Business Day service level agreements (SLAs) for all Teradata customers, ensuring rapid response and minimal downtime.

To learn more about Teradata's end-of-life support policies and a list of end-of-support dates by appliance, click the orange button below.

 

/ Our Teradata Brochures and Downloads

TERADATA DOWNLOADS & SAMPLE REPORTS

Health Check Service

TeradataHealthCheckReport-TNPerformed monthly or quarterly, the Natrinsic Engineered System health-check service is a proactive assessment of your appliance's health.  which sets us apart from the OEM.

Teradata Managed Service

Teradata-ManagedServices-TNSWe have packaged up all of our Teradata Managed Services information in a handy, two-page datasheet for you to take with you. 

OUR TERADTA SERVICE LEADER

Experience is everything when it comes to supporting a Teradata Systems.

Kham-2024

Kham Khayduangta

DIRECTOR, TERADATA SUPPORT
Kham-2024

Kham Khayduangta

DIRECTOR, TERADATA SUPPORT

Having spent the past 16 years managing large-scale environments at Teradata, Kham brings a wealth of knowledge to the support team at Natrinsic. As the leader of the Teradata support team, Kham provides training, and mentorship as well as monitoring ticket flow and escalation. Kham ensures that our customer-focused approach exceeds all expectations.

TERADATA SYSTEMS MIGRATION SERVICES

MigrationToTheCloud

MIGRATE TO THE CLOUD

AWS, Snowflake, Google or Azure
MigrationToTheCloud

MIGRATE TO THE CLOUD

AWS, Snowflake, Google or Azure

Natrinsic can help you begin your transition to the leading cloud data warehouse solutions from AWS, Snowflake, Google, or Azure. From initial assessment to design, migration and management, Natrinsic's Teradata Solution Architects can help you start your cloud journey today.

MigrateToOtherPlatforms

TO ANOTHER APPLIANCE

Performance & Capacity
MigrateToOtherPlatforms

TO ANOTHER APPLIANCE

Performance & Capacity

Whether you are looking to add capacity/performance, transition to a different platform, or become more "cloud-ready," Natrinsic's solution architects have the experience to help.

OUR TERADATA SUPPORT PACKAGES

Natrinsic offers three service packages for our Teradata Managed Service Customers.

Bronze Silver Gold
Annual Price
On Request
per/appliance
On Request
per/appliance
On Request
per/appliance
Response SLA
Next Business Day
N/A
N/A
4-HR Response
N/A
Break-fix Responsibility
Teradata Storage
Teradata Server
Teradata Networking
Teradata Software
Service features
Phone & email support
Remote support via WebEx
Monthly or Quarterly Health-Check Service
"Call home" auto-ticket creation
Operational Support Service
Resource Management
Performance Tuning
Other operational use-cases
Support for issues with your Teradata system that would not be considered "break-fix", but that impair the availability and/or performance of your system. This is like adding ad-hoc DBA services to your support package.
Request Quote Request Quote Request Quote

REQUEST FOR PROPOSAL: TERADATA MANAGED SERVICE

Looking to build a business case? 

So you have read our material, browsed a sample health-check report, and downloaded our service datasheet, and now all that’s missing is some pricing?

Fear not, we would be happy to provide you with a fast-quote! Please fill in the form below, and a member of the Natrinsic team will be in touch in no time.