NETEZZA MANAGED SERVICES

Fortune 500 customers across 90 countries trust Natrinsic to deliver mission-critical services to ensure the stability and performance of their Netezza platform. Extend support for your Netezza with Natrinsic today!

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Decades of Expertise

Each of our Level 3 Engineers has over a decade of experience in Teradata support.

Holistic System Support

Supporting complex system software/configuration issues alongside hardware support

Proven Track Record

The leading supporter of enterprise data warehouses globally, trusted in over a dozen countries.

Rapid & Reliable

An impressive 11-minute average response time with a 100% ticket closure rate.

Around-the-clock service

Benefit from our 27/7/365 "follow the sun" support across all managed services.

Flexible SLAS

Tailored contracts with options for four-hour or next-business day on-site support, including hardware and software support.

WHY SHOULD YOU TRUST NATRINSIC TO EXTEND THE LIFE OF YOUR NETEZZA PLATFORM?

History: No third party has been providing OEM-level Netezza support longer than Natrinsic..
Quality & Performance: Achieving a global average response time of 11 minutes and a 100% ticket closure rate, Natrinsic ensures reliable and efficient support whenever needed.
Expertise: Netezza's are complex systems requiring seasoned Netezza break-fix engineers, not "IBM certified field engineers".
Whole-system Support: Natrinsic offers complex system software/configuration issues, beyond hardware faults, covering both hardware and system software with every contract.
Trust: More than 100 systems are currently under support. Customer references are ready to speak to you today.
Reach: Our service is available in over 90 countries, with a 24x7x365 operation to support it.
Always Available: Our "follow the sun" support model operates 24x7x365, ensuring constant assistance for all our managed services customers, anytime, anywhere.

Flexible Contract Terms: We offer a rapid 4-hour or next-business-day response SLA for on-site support, complete with hardware replacement. Our Natrinsic Engineered Systems experts are ready to support remotely, ensuring minimal downtime and optimal performance.
Help: Natrinsic Professional Services team works with current Netezza clients to help them migrate to their next-generation data warehouse (NGDW).

Phone Support

Experts on-call 24x7x365
“Follow the Sun” support model
Dedicated support agents

Break Fix

Typically both the DW and associated tools are covered
Troubleshooting via remote support
4 hour or NBD response

Monitor

24x7x365 agentless monitoring
Supports “call home”
Includes alerting
Included with every contract

Health Check Services

In-depth report delivered to you
Red-flags & suggested steps for remediation
Monthly or Quarterly

Remote DBA Service

Starting at 5 hrs/week
Dedicated resource
Handles operational tasks
Free up staff for other projects

Query Optimization

Ad-Hoc or routine maintenance
Available on a “per-request” basis
Assign SLAs to individual queries to ensure performance

Health Check Service

Performed monthly or quarterly, the Natrinsic Engineered System health-check service is a proactive assessment of your appliance's health. which sets us apart from the OEM.