Netezza Mako N3001 Support

24X7 ON-SITE SUPPORT, AVAILABLE IN OVER 90 COUNTRIES.

Mako N3001 support ends in:

Days
Hours
Minutes
Seconds

Netezza Mako N3001 support with Natrinsic

Fortune 500 customers across 90 countries trust Natrinsic to deliver mission-critical services to ensure the stability and performance of their Netezza Mako platform.

Natrinsic currently supports more than 100 Netezza appliances (including Mako's in production) with National Banks, leading Multinational Telecommunications and Retail organizations, Government entities, Global credit card firms, and some of the world's largest Netezza Mako customers.

 

 

CaseStudy-Mako
Our Netezza Mako N3001 customer was facing end-of-support from the OEM and needed more time to complete their migration. A six-month contract turned into a two-year partnership.
Larry P.
Director of Business Intelligence and Integration at Large Grocery Chain
★★★★★

Why should you trust Natrinsic to extend the life of your Netezza Mako N3001 platform?

The Mako N3001, the last of the current generation of Netezza appliances, is the most challenging to support. System complexity, software instability, and much higher hardware failure rates are common issues Natrinsic faces when supporting our Netezza Mako customers today. 

It is for these reasons that you want to make sure your partner has both the expertise and experience in managing Netezza Mako appliances. Natrinsic has been offering Netezza support longer than anyone other than the OEM. With more than 100 appliances under management today, you are in safe hands with our experienced team of Netezza system engineers.

History

No third party has been providing OEM-level Netezza Mako support longer than Natrinsic.

Quality

100% ticket closure rate across hardware AND software related faults.

Performance

Our global average response time is 21 11 minutes!

Trust

More than 100 systems are currently under support. Mako customer references are ready to speak to you today.

Reach

Our service is available in over 90 countries, with a 24x7x365 operation to support it.

Flexibility

Our contract and pricing terms are setup to allow you to manage your migration at the pace you choose.

Experience

Netezza Mako appliances are complex systems requiring seasoned Netezza break-fix engineers, not "IBM certified field engineers".

Help

Natrinsic Professional Services team works with current Netezza clients to help them migrate to their next generation data warehouse (NGDW).

Our Netezza Mako Support

Our Netezza Mako support service offers the following features:

Headset


Phone Support

Only A Call Away

・Experts on-call 24x7x365
・“Follow the Sun” support model
・Dedicated support agents

break fix


Break Fix

SOUP-TO-NUTS COVERAGE

・Typically both the DW and associated tools are covered
・Troubleshooting via remote support
・4 hour or NBD response

monitorb


Monitoring

ALWAYS KEEPING AN EYE OUT

・24x7x365 agentless monitoring
・Supports “call home”
・Includes alerting
・Included with every contract

health


Health Check Service

SEE PROBLEMS BEFORE THEY ARISE

・In-depth report delivered to you
・Red-flags & suggested steps for remediation
・Monthly or Quarterly

team


Remote DBA Service

AUGMENT EXISTING DBA TEAM

・Starting at 5 hrs/week
・Dedicated resource
・Handles operational tasks
・Free up staff for other projects

questions


Query Translation

FINE-TUNE THE MACHINE!

・Ad-Hoc or routine maintenance
・Available on a “per-request” basis
・Assign SLAs to individual queries to ensure performance

Netezza IBM
Health-check service

As your Netezza appliance moves into sustaining support with Natrinsic, it's more important than ever to be pro-active in the care and attention your appliance receives. 

Natrinsic includes regularly scheduled, custom health-check reports for each appliance under our care. These reports are color-coded to draw your attention to the most pressing matters.

To download a sample Netezza health-check report, please visit the link below:

Learn More

 

Netezza-onePager-Front-Natrinsic-SMALL

Download DataSheet

Netezza Managed Service
Datasheet download

Download our datasheet to gain insight on how we provide an extensive portfolio of managed services.

 

Download Netezza datasheet (5.8MB PDF)

Netezza IBM
End-of-Support 

IBM has announced the end-of-support (EOS or End-of-life) dates for all four generations of Netezza / IBM PureData analytics appliances.

IBM Support for Skimmer, Twinfin, and Striper has come to a close. To learn more about the end-of-life for your appliance, visit the link below:

Learn More

Screen Shot 2019-11-01 at 3.16.01 PM

Download Playbook

White paper: Natrinsic's Netezza migration playbook

Natrinsic Managed Services team mitigates the vulnerability caused by OEM end-of-support.

Offering 24x7 expertise alongside hardware replacement

Download Now

Request for proposal: Netezza Mako Support

Looking to build a business case? 

So you have read our material, browsed a sample health-check report, and downloaded our service datasheet, and now all that’s missing is some pricing?

Fear not, we would be happy to provide you with a fast-quote! Please fill in the form below, and a member of the Natrinsic team will be in touch in no time.

 
Submit your request for proposal now!