Message to Our Customers and Vendors Regarding COVID-19

With the recent emergence of COVID-19, a strain of Coronavirus, around the world, the team at Natrinsic has been actively monitoring its impact. The health of our partners, employees, and customers is our priority. On behalf of all Natrinsic employees, our thoughts are with those impacted by the virus, and we are committed to doing our part to ensure that it is contained soon.

Impact to Natrinsic Operations and Service Delivery Employees

Natrinsic systems are cloud-based and accessible from anywhere 24x7x365, and the vast majority of our team works remotely. However, we anticipate that there may be delays in our supply chain due to the virus’ global impact. We are working to proactively address any individual customer concerns related to this outbreak.

We have banned international travel for operational and service delivery employees through the end of March 2020 at the earliest. We are heavily restricting domestic travel as well.

Impact to Natrinsic Global Field Engineers

Natrinsic cannot guarantee any member of our Field Engineering team to test negatively as a carrier of COVID-19. However, we have taken several precautionary steps to ensure a mindful, responsible approach to client site visits throughout the duration of this outbreak.

Natrinsic field engineers have been asked to notify Natrinsic service management if they have traveled recently or have been in close contact with someone who has been traveling to any area where there is an active outbreak of the COVID-19, notably China, South Korea, and Italy. Extra measures are being taken when servicing clients located in heavily impacted areas, and we anticipate delays in the supply chain.

Field Engineers are being asked to avoid public ground transportation and opt instead for car rental or private car service when travelling to customer sites. Any Field Engineer showing flu-like symptoms will not be permitted on client sites, and he or she must notify a Natrinsic service manager immediately upon feeling ill.

Thank-you for your urgent attention to this. If you believe your project is being impacted by this in any way, please let your point of contact at Natrinsic know.

Tips for Preventing the Spread of COVID-19

There is currently no vaccine to prevent COVID-19, therefore preventive actions must be taken to help stop the spread of the virus. Below are the United States Center for Disease Control (CDC) recommended practices:

• Avoid close contact with people who are sick.
• Avoid touching your eyes, nose, and mouth.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipes.
• Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

For more information about the global impact of COVID-19, please visit the below websites.

Americas World Health Organization (WHO) homepage: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports/

Europe WHO homepage: http://www.euro.who.int/en/home

Southeast Asia WHO homepage: https://www.who.int/southeastasia

Eastern Mediterranean WHO homepage: http://www.emro.who.int/index.html

Western Pacific WHO homepage: https://www.who.int/westernpacific/

Africa WHO homepage: https://www.afro.who.int/health-topics/coronavirus-covid-19